Industry innovators One Cavo and PCMS are having an impact on lead response for larger brokerages.
One Cavo, an innovative lead response contact center, and PCMS, an industry thought leader and solutions provider, have announced several prominent launchings for their outsourced contact center solution. In the past five months, Chase International (Reno, NV), EWM (Miami, FL), Jack Conway Realtors (Boston, MA), and Windermere (Seattle, WA) have launched their outsourced contact centers. Several other companies are in varying stages of implementation and will launch in the coming weeks.
“We serve our brokerage clients 78 hours per week and 7 days a week, we don’t get sick and we don’t go on vacation,” states Bradley Miller, Founder and President of One Cavo. “Given the fact that almost half of all internet leads are ignored and the balance responded to hours or days later, we believe we can help our clients not only protect their brand, but also convert more leads to transactions. With all of the dollars being spent by brokerages on leads from 3rd party sites, we are confident we can measure the ROI on those investments better than anyone in the industry.”
Understanding that internet consumers expect an immediate response and knowing that a large percentage will choose the first agent who responds to them, One Cavo has designed a solution that guarantees a live response in under 15 minutes with a consistent script that safeguards the client’s brand. Furthermore, due to their third generation reporting platform, clients can glean information regarding the quality of the multiple lead sources they are investing in, how well their agents are handling leads, and what happens with those leads after they are handed off.
Al Becker, Vice President of Marketing and Operations for Jack Conway Realtors, a 33 office regional company in Massachusetts recently engaged One Cavo to handle their internet leads. “One Cavo provides Conway the type of support our customers are seeking in this fast-paced market. At Conway we look for cutting-edge solutions and we’ve found that with One Cavo.”
PCMS has been handling sales and marketing for One Cavo since their inception. “We were very confident this was a necessary service three years ago when we began our relationship with One Cavo. Now that we are fully operational and have an impressive list of clients that derive multiple benefits from our solution, we are even more excited about the future and what we can do to bring significant value to our clients and to the industry.
One Cavo and PCMS will be hosting an informational webinar on April 9th to discuss the need for rapid response and the impact it can have on a brokerage’s bottom line. Click here to register.
ABOUT PCMS
A highly regarded provider of real estate solutions and industry thought leader, PCMS help brokers modernize their operations to remain competitive and profitable. Combining intuitive, web-based technology solutions with management consulting expertise and industry best practices, PCMS provides the essential foundation brokers need to address emerging consumer and industry trends.
Their solutions include real estate marketing, social media, lead generation, lead management, customer care, technology and growth strategies.
ABOUT ONE CAVO
One Cavo is outsourced lead response, management, distribution and incubation company that responds to internet leads and inbound phone calls. Through revolutionary reporting and proprietary technology called One Cavo Lead Convertor™, One Cavo is able to provide brokerages with metrics into leads by each source, including 3rd party portals, all the way from inception to conversion.
One Cavo also has metrics available on the responsiveness of agents, effectiveness of incubation campaigns and the status of leads assigned to agents. One Cavo operates from a Contact Center in Denver, CO and currently operates 78 hours per week, 7 days a week in each of the primary 4 US time zones. For more information click here.
Congratulations to you and your team! ONE CAVO is an outstanding contact center solution and one I am sure many more brokers will turn to as a solution to manage a most important part of their business, their internet leads and calls.